Our Reviews
Michael G|2022 GMC Canyon
Confirmed Service Customer
3/8/2025
Great experience as always- thank you
3/11/2025
Michael, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
PORTSMOUTH, RI
Ronald L|2024 GMC Terrain
Confirmed Service Customer
3/10/2025
Paul Masse was prompt and professional in diagnosing and servicing my GMC Terrain. Will definitely recommend them to my friends and family.
3/12/2025
Thanks Ronald! We always want to hear back from our clients and we're glad you had such a positive experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
WARWICK, RI
Daniel H|2024 Buick Encore GX
Confirmed Service Customer
3/19/2025
In and out fast and for a great price!
3/20/2025
Daniel, we're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
WARWICK, RI
Louis N|2021 Buick Enclave
Confirmed Service Customer
3/20/2025
Forgot to get our car inspected in February! Service got me in early, cleaned the car and I was on my way in an hour! Excellent service as always.
3/21/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Paul Masse Buick GMC South, INC. and we hope to see you again soon!
WARWICK, RI
Joseph R|2019 GMC Terrain
Confirmed Service Customer
3/24/2025
Excellent service. Able to get my car in sooner than later. Appreciate that.
3/25/2025
Joseph, we're happy to hear you had such a positive experience with our team! We're looking forward to your next visit with us!
WARWICK, RI
William M|2019 Buick Encore
Confirmed Service Customer
3/24/2025
Always the best
3/25/2025
William, your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know!
CRANSTON, RI
Christopher W|2024 GMC TERRAIN
Confirmed Service Customer
3/15/2025
Staff are very friendly.
3/17/2025
Christopher, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
MIDDLETOWN, RI
Frederick M|2023 GMC Terrain
Confirmed Service Customer
3/18/2025
Timely, cordial service and reasonably priced
3/19/2025
Frederick, we're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
WEST KINGSTON, RI
Michael C|2014 GMC Terrain
Confirmed Service Customer
3/18/2025
Jeff is always professional and helpful
3/19/2025
Michael, thank you for your kind review; we are happy to pass along your comments to the team here at Paul Masse Buick GMC South, INC.! We hope you have a great day!
NARRAGANSETT, RI
Paul B|2023 GMC SIERRA 1500
Confirmed Service Customer
3/21/2025
Great and timely
3/22/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Paul Masse Buick GMC South, INC. and we hope to see you again soon!
CRANSTON, RI
Kerri S|2024 Buick Encore GX
Confirmed Service Customer
3/22/2025
Thank you for the amazing service.
3/24/2025
Kerri, your satisfaction is important to us, so we want to sincerely thank you for choosing Paul Masse Buick GMC South, INC. and we hope to see you again soon!
WARWICK, RI
Jefferson E|2024 GMC Canyon
Confirmed Service Customer
3/22/2025
It was great as always!!! Everyone is so friendly and kind and always explains everything.
3/24/2025
Jefferson, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WAKEFIELD, RI
Louis N|2018 Buick Cascada
Confirmed Service Customer
3/28/2025
Excellent service as always. A very dependable dealership that for me, always does the job right the first time.
3/30/2025
Thank you for choosing Paul Masse Buick GMC South, INC. as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
WARWICK, RI
Gary P|2021 GMC 1500 Sierra
Confirmed Service Customer
3/31/2025
Very helpful courtious
4/2/2025
Gary, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WARWICK, RI
Dennis M|2020 GMC Acadia
Confirmed Service Customer
3/24/2025
Masse continues to be smooth and cool like the other side of the pillow.
3/25/2025
Dennis, your satisfaction is important to us, so we want to sincerely thank you for choosing Paul Masse Buick GMC South, INC. and we hope to see you again soon!
NORTH PROVIDENCE, RI
Amanda B|2022 GMC Terrain
Confirmed Service Customer
3/26/2025
The service provided by Pete Reynolds was excellent. Thanks so much.
3/27/2025
Amanda, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BRADFORD, RI
John O|2025 Buick Envista
Confirmed Service Customer
3/26/2025
Welcoming, knowledgeable
3/27/2025
John, we're glad to hear you found our staff was so knowledgeable and helpful! Please let us know if there is anything else we can do for you; we are more than happy to help!
FALLRIVER, MA
Peter R|2024 Buick Envista
Confirmed Service Customer
3/27/2025
Paul Masse is excellent. Best looking service Buick GMC service department in South Kingstown
3/28/2025
Peter, thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out to us if there's anything more we can do!
WARWICK, RI
Nicole B|2024 GMC Terrain
Confirmed Service Customer
3/28/2025
Fast, efficient & so friendly
3/31/2025
Nicole, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
WEST WARWICK, RI
Robert G|2024 GMC Sierra 1500
Confirmed Service Customer
3/28/2025
Very nice
3/31/2025
Robert, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
COVENTRY, RI
Michael P|2023 GMC Sierra 3500 HD
Confirmed Service Customer
3/30/2025
Very good service, professional and courteous
3/31/2025
Michael, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
COVENTRY, RI
Ronald L|2023 GMC SIERRA 1500
Confirmed Service Customer
4/1/2025
Jeff in service was great. Kept me up to date what was going on and was prompt to get it fixed
4/2/2025
We're happy you found our staff to be so supportive during your experience here at Paul Masse Buick GMC South, INC.. We hope you have a great day!
NARRAGANSETT, RI
Berto D|2018 GMC Terrain
Confirmed Service Customer
4/1/2025
Great friendly staff. Recognized us and gave us good advice
4/3/2025
Thank you for choosing Paul Masse Buick GMC South, INC. as your first choice for all your automotive needs! Thanks again for taking the time to leave us this information about your recent visit. Take care!
NORTH KINGSTOWN, RI
Carlton A|2025 Buick Envision
Confirmed Service Customer
4/2/2025
Total satisfaction with this dealer experience. They answered all my questions about my new car.
4/4/2025
Carlton, we're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!
NORTH KINGSTOWN, RI
John G|2024 Buick Envision
Confirmed Service Customer
4/2/2025
Good experience
4/4/2025
John, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
JOHNSTON, RI
Marie P|2018 Buick Envision
Confirmed Service Customer
4/2/2025
I traded my car in and bought new Encore GT.. The process went smoothly. The Sales rep was great and knowledgeable. I would recommend Paul Masse dealership to my family and friends
4/5/2025
Marie, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
COVENTRY, RI
Jeffrey C|2025 GMC Sierra 1500
Confirmed Service Customer
4/2/2025
Always great service at Paul Masse!
4/5/2025
Jeffrey, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WAKEFIELD, RI
Ernest M|2019 Buick Encore
Confirmed Service Customer
4/8/2025
state inspection ...quick...easy
4/9/2025
Ernest, we're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
CHARLESTOWN, RI
Joseph C|2023 GMC Terrain
Confirmed Service Customer
4/10/2025
I needed a RI AUTO INSPECTION and it was serviced and I am satisfied with the service
4/11/2025
Joseph, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
CHARLESTOWN, RI
Carlton A|2025 Buick Envision
Confirmed Service Customer
4/11/2025
Great communication throughout the process via phone and email. I always knew what was going on with my car.
4/13/2025
Carlton, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Paul Masse Buick GMC South, INC.. Please don't hesitate to reach out if there's anything additional we can do for you.
NORTH KINGSTOWN, RI
Elliott C|2025 Buick Encore GX
Confirmed Service Customer
4/12/2025
The service was great ,all was well the information was good and on time
4/14/2025
Elliott, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
PROVIDENCE, RI
James C|2024 GMC Sierra 1500
Confirmed Service Customer
4/15/2025
High quality work done on schedule with very friendly and professional staff. Can't expect more.
4/16/2025
James, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
BRISTOL, RI
Samuel R|2025 GMC Sierra 1500
Confirmed Service Customer
4/2/2025
I had a screw in my tire and was losing air. My salesman Tom Frat got me an appointment right away and the service guys handled everything for me. They were great.
4/3/2025
Samuel, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
COVENTRY, RI
George B|2016 Buick LaCrosse
Confirmed Service Customer
4/8/2025
I was very happy with the service Peter in service was excellent but I was shocked at the price of the battery $407, I did go on your website at Paul Massey it showed a battery for $198 a gold battery with a three year warranty I don't even know how long this Delco battery is warranted Peter wasn't even sure when I asked him, I did call Peter on the price he said there was nothing he could do, like I said happy with the service just very disappointed on the cost of the battery thank you
4/9/2025
George, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (401) 783-6700 when you have a chance. Thank you, and we look forward to hearing from you.
WARWICK, RI
Derek R|2023 GMC Sierra 1500
Confirmed Service Customer
4/15/2025
Great staff, great experience
4/16/2025
Derek, your satisfaction is important to us, so we want to sincerely thank you for choosing Paul Masse Buick GMC South, INC. and we hope to see you again soon!
TIVERTON, RI
Stephen H|2019 GMC 1500 Sierra
Confirmed Service Customer
4/16/2025
Everything was taken care of and my 2019 Sierra feels like new again.
4/17/2025
Stephen, your satisfaction is important to us, so we want to sincerely thank you for choosing Paul Masse Buick GMC South, INC. and we hope to see you again soon!
NEWPORT, RI
Jennifer R|2021 Buick Encore
Confirmed Service Customer
4/17/2025
The staff is always professional, courteous
4/18/2025
Jennifer, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
CRANSTON, RI
Stephen J|2023 Buick Encore GX
Confirmed Service Customer
4/16/2025
The person who took care of me was courteous, friendly, and knowledgeable. He assisted me in making several choices but never pushed me into making decisions. The service was quick and efficient. Everything was a 'Golden Buzzer' moment. In other words, a job well done. Kudos.
4/18/2025
Stephen, we're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WESTERLY, RI
Edward S|2020 Buick Encore GX
Confirmed Service Customer
4/17/2025
All work completed on time!
4/18/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Paul Masse Buick GMC South, INC. and we hope to see you again soon!
N KINGSTOWN, RI
Danielle M|2023 GMC Yukon
Confirmed Service Customer
4/17/2025
Great customer service
4/18/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!
SOUTH KINGSTOWN, RI
Albert R|2023 Buick Encore GX
Confirmed Service Customer
4/16/2025
I had an oil change and state inspection
4/16/2025
Albert, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
WARWICK, RI
William Y|2024 GMC Canyon
Confirmed Service Customer
4/18/2025
The staff is always friendly and listens to any concerns I may have.
4/20/2025
William, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
NARRAGANSETT, RI
James D|2023 GMC SIERRA 1500
Confirmed Service Customer
4/18/2025
1.5 hours for a oil change that I could have done myself in 30 min
4/20/2025
James, thank you for your feedback. We strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please get in touch with us at (401) 783-6700 to discuss your concerns, as your satisfaction is of utmost importance to us.
JOHNSTON, RI
Raymond S|2019 GMC 1500 Sierra
Confirmed Service Customer
4/21/2025
Fast, friendly service.
4/22/2025
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
EAST GREENWICH, RI
Daniel P|2023 GMC SIERRA 1500
Confirmed Service Customer
4/22/2025
The gentleman at the service desk (I regret that I don’t have his name) was outstanding. His professionalism and willingness to go above and beyond was impeccable.
4/23/2025
Daniel, thank you for your kind review, we are happy to pass along your comments to the team here at Paul Masse Buick GMC South, INC.! We hope to see you soon!
TAMWORTH, NH
Christopher M|2024 GMC Sierra 1500
Confirmed Service Customer
4/25/2025
Everything was fine except for the car wash. I wish I had skipped it. I can see every stroke made with the brush like they forgot to rinse it after. You would have to try to be worse than this at washing a car.
4/27/2025
Christopher, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (401) 783-6700.
WAKEFIELD, RI
Paula D|2020 GMC Acadia
Confirmed Service Customer
4/27/2025
We have always had excellent service with Masse!
4/28/2025
Paula, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
WARWICK, RI
Elizabeth V|2020 GMC 3500HD Sierra
Confirmed Service Customer
4/27/2025
Friendly, knowledgeable staff and my truck always runs better after its been there.
4/28/2025
Elizabeth, we're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up. Take care!
WEST WARWICK, RI
Alfred C|2017 Buick Envision
Confirmed Service Customer
4/21/2025
Everyone is always very courteous - service is prompt and very thorough !
4/22/2025
Alfred, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
NARRAGANSETT, RI
Alan L|2022 GMC Canyon
Confirmed Service Customer
4/22/2025
Friendly and fast service Appointment was on time and a car wash also Thank You
4/23/2025
Alan, we're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SPENCER, MA
Emily C|2024 GMC Yukon
Confirmed Service Customer
4/24/2025
Our service was timely and friendly customer service
4/25/2025
Emily, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
COVENTRY, RI
Susan S|2025 GMC Terrain
Confirmed Service Customer
4/25/2025
Peter in service was courteous and helpful. He was attentive to my needs. Prompt with calling when my vehicle was finished.
4/28/2025
Susan, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NORTH DARTMOUTH, MA
Johnathan H|2020 GMC Acadia
Confirmed Service Customer
4/25/2025
All good.
4/28/2025
Johnathan, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
NARRAGANSETT, RI
Paul F|2017 GMC Savana
Confirmed Service Customer
4/26/2025
Top of the line staff, always courteous and professional.
4/28/2025
Paul, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
WOONSOCKET, RI
Heath B|2024 GMC Canyon
Confirmed Service Customer
4/26/2025
Great Experience -- Jeff and the service team are the best
4/28/2025
Heath, we're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Paul Masse Buick GMC South, INC.
WAKEFIELD, RI
Rita R|2016 Buick Encore
Confirmed Service Customer
4/29/2025
The service I received was great. The service that was needed was explained in detail in a very professional manner and my vehicle was done earlier than promised. I really appreciate the complementary car wash as well.
4/30/2025
Rita, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NARRAGANSETT, RI
Janet C|2024 GMC Terrain
Confirmed Service Customer
4/29/2025
It is always a pleasure at Paul Masse south whether buying a new vehicle or coming in for service
4/30/2025
Janet, your satisfaction is important to us, so we want to sincerely thank you for choosing Paul Masse Buick GMC South, INC. and we hope to see you again soon!
NORTH SMITHFIELD, RI
Richard S|2023 Buick Envision
Confirmed Service Customer
5/1/2025
Nothing much to say just what I expected went for an oil change in a tire rotation they took care of me right away washed my car and I was out of there in an hour.
5/2/2025
Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
NORTH PROVIDENCE, RI
Elizabeth V|2020 GMC 3500HD Sierra
Confirmed Service Customer
5/6/2025
Always courteous, helpful and keeps me informed the entire time I am there with my truck!
5/7/2025
Elizabeth, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WEST WARWICK, RI
Alan D|2021 GMC 1500 Sierra
Confirmed Service Customer
5/7/2025
Great customer service, that’s honest. Wasn’t getting to squeeze me for another couple $100’s. Waiting area and atmosphere is top notch.
5/8/2025
Alan, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
EAST GREENWICH, RI
Mark F|2024 GMC Sierra 1500
Confirmed Service Customer
5/7/2025
Overall it was very good experience.
5/8/2025
Mark, your satisfaction is important to us, so we want to sincerely thank you for choosing Paul Masse Buick GMC South, INC. and we hope to see you again soon!
COVENTRY, RI
Cesar C|2019 GMC Terrain
Confirmed Service Customer
5/7/2025
Excellent customer service I live going thereto get my car work on
5/8/2025
Cesar, your satisfaction is important to us, so we want to sincerely thank you for choosing Paul Masse Buick GMC South, INC. and we hope to see you again soon!
PROVIDENCE, RI
Edward M|2023 GMC Canyon
Confirmed Service Customer
5/9/2025
This was my second visit to Masse GMC. The 1st time I was there I was impressed by your Service Advisor Peter but... nothing like yesterday 5.7.2025. While waiting for service I watched and listened to every word he said. Peter made EVERY customer feel like they were the only one there and had answers for everything. Even better just the way he delivered his comments to the customer was amazing. No joke here, this guy is the real thing!
5/11/2025
Edward, we're happy you found our staff to be so supportive during your experience here at Paul Masse Buick GMC South, INC.. We sincerely value your business and look forward to your next visit!
WESTERLY, RI
David S|2019 Buick Encore
Confirmed Service Customer
5/9/2025
Everyone is friendly and professional.
5/11/2025
We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
WARWICK, RI
Jack O|2020 Buick Envision
Confirmed Service Customer
5/9/2025
Keith from service department was exceptionally friendly, helpful, knowledgeable. Very impressed with this dealership
5/11/2025
Jack, we're glad to hear you found our staff was so knowledgeable and helpful! Please don't hesitate to reach out if there's anything additional we can do for you.
HOPE VALLEY, RI
Ardis H|2024 GMC Terrain
Confirmed Service Customer
4/29/2025
Employees were efficient and friendly.
4/30/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Paul Masse Buick GMC South, INC. and we hope to see you again soon!
EAST GREENWICH, RI
Pam G|2024 Buick Encore GX
Confirmed Service Customer
4/29/2025
My experience was excellent. Jeff communicated everything that needed to be done. He told me I had GM points to use towards the bill and he cashed those in for me. Jeff also ordered a piece of equipment that had been missing since the day I picked up the car.
4/30/2025
Pam, thank you for your kind review; we are happy to pass along your comments to the team here at Paul Masse Buick GMC South, INC.! We are always more than happy to assist you if anything else comes up. Take care!
WAKEFIELD, RI
Michael P|2020 GMC Terrain
Confirmed Service Customer
4/30/2025
Took my vehicle in on time; performed all requested maintenance; washed vehicle and returned earlier then expected; cost was less then the original estimate.
5/1/2025
Michael, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
EXETER, RI
Gerald S|2024 Buick Encore GX
Confirmed Service Customer
5/5/2025
I RETURN TO MASSE BECAUSE THEIR SERVICE IA A1. THE PEOPLE ARE FRIENDLY, AND THE WAITING LOUNGE IS VERY COMFORTABLE. THANKS AGAIN!
5/7/2025
Gerald, thank you for your kind review; we are happy to pass along your comments to the team here at Paul Masse Buick GMC South, INC.! We are always more than happy to assist you if anything else comes up. Take care!
CHARLESTOWN, RI
John C|2017 GMC Yukon
Confirmed Service Customer
5/19/2025
Hi Peter, Thanks to you and your team for doing a great job fixing the AC in my 2017 GMC Yukon. Also please thank Ric for me for setting up the garage door mechanism in my Yukon. In all honesty it was that gesture that convinced me to patronize your dealership. Jack
5/19/2025
John, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Paul Masse Buick GMC South, INC.!
WAKEFIELD, RI
Kenneth C|2023 GMC Sierra 1500
Confirmed Service Customer
5/23/2025
They were quick and easy and easy out
5/25/2025
Kenneth, we're glad everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care!
CRANSTON, RI
Joseph S|2018 Chevrolet Impala
Confirmed Service Customer
5/24/2025
I was in for an inspection. The car was taken right away and inspected in less than a half hour. Great service
5/26/2025
Joseph, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
PAWTUCKET, RI
Christopher B|2019 GMC 1500 Sierra
Confirmed Service Customer
5/25/2025
Excellent service as always!
5/26/2025
Christopher, we really appreciate your feedback! Thank you for choosing Paul Masse Buick GMC South, INC. and we hope to see you again.
NORTH KINGSTOWN, RI
Samuel R|2023 GMC Terrain
Confirmed Service Customer
5/15/2025
Tom , our salesman is amazing. They did a great job with the dents that needed to be repaired.
5/16/2025
Samuel, we're happy you found our staff to be so supportive during your experience here at Paul Masse Buick GMC South, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
COVENTRY, RI
Rita R|2016 Buick Encore
Confirmed Service Customer
5/20/2025
I had an unexpected auto service need that the service department took care of promptly and I was able to take my car home the same day. I was very pleased that I had my car fixed so that I could use it to go to work the next day.
5/22/2025
Rita, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
NARRAGANSETT, RI
Peter R|2024 Buick Envista
Confirmed Service Customer
5/21/2025
Yippy
5/22/2025
Peter, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
WARWICK, RI
Susan B|2019 Buick Encore
Confirmed Service Customer
5/21/2025
All went smoothly. Had an oil change, but needed new tires, so I was provided with a loner car. They also did a fine job vacuuming and washing my car!
5/22/2025
Susan, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
WAKEFIELD, RI
David H|2023 GMC Acadia
Confirmed Service Customer
5/23/2025
Salesman was excellent
5/24/2025
David, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CUMBERLAND, RI
Louis N|2021 Buick Enclave
Confirmed Service Customer
5/26/2025
Not much more I can say other than thank you for the excellent service I’ve come to expect. You have a great service, sales and parts team!
5/27/2025
Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WARWICK, RI
Thomas D|2023 GMC Acadia
Confirmed Service Customer
5/28/2025
Service Team always on the ball.
5/28/2025
Thomas, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
NEWPORT, RI
Alvin P|2024 GMC Terrain
Confirmed Service Customer
5/28/2025
Entire staff very friendly and helpful.
5/28/2025
Alvin, thank you so much for your positive comments about Paul Masse Buick GMC South, INC.! Please let us know if there is anything else we can do for you; we are more than happy to help!
NORTH PROVIDENCE, RI
Raymond G|2021 Buick Envision
Confirmed Service Customer
5/28/2025
My service rep was Peter. He was very knowledgeable, friendly yet professional. My visit was a satisfying experience.
5/28/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
COVENTRY, RI
Joanne W|2017 Buick Encore
Confirmed Service Customer
5/28/2025
The team at Masse South is wonderful. Very pleasant and thorough. They explained the entire repair plan and test drove my vehicle. They also spent time to evaluate and provide a trade-in amount should I decide to do so. Peter is my hero.
5/29/2025
Joanne, thank you for your kind review; we are happy to pass along your comments to the team here at Paul Masse Buick GMC South, INC.! We are always more than happy to assist you if anything else comes up. Take care!
WARWICK, RI
Duncan H|2024 GMC Sierra 1500
Confirmed Service Customer
5/28/2025
The service manager and parts manager are both very professional, knowledgeable, and polite. They do a wonderful job, provide great service, and make my vehicle servicing quick and easy.
5/29/2025
We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
HOPE VALLEY, RI
Johanna D|2020 GMC Terrain
Confirmed Service Customer
6/2/2025
Always a pleasant personal welcome with my name. Very great explanation of service needed and a promised time for pick up.
6/4/2025
Johanna, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
NORTH KINGSTOWN, RI
Barbara B|2018 Buick Encore
Confirmed Service Customer
6/4/2025
Very prompt & extra prompt and helpful, for example inspection & registration renewal.
6/5/2025
Barbara, it is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NARRAGANSETT, RI
Anthony G|2024 GMC Canyon
Confirmed Service Customer
6/4/2025
Great Service
6/5/2025
Anthony, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
CRANSTON, RI
Michael A|2021 GMC Yukon XL
Confirmed Service Customer
6/4/2025
Peter is a pleasure to deal with. I love that he is reliable, friendly and does what he can to accommodate. It makes me want to come back and use your service department over anywhere else.
6/5/2025
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
EAST GREENWICH, RI
Alan K|2024 GMC Canyon
Confirmed Service Customer
6/13/2025
Every time I walk in for service they get me in and out in a reasonable time frame! Never try to sell me.
6/13/2025
Alan, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHARLESTOWN, RI
Angela B|2024 GMC Acadia
Confirmed Service Customer
6/13/2025
Total quality service
6/15/2025
Angela, we really appreciate your positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Paul Masse Buick GMC South, INC.!
CRANSTON, RI
David H|2024 GMC Sierra 1500
Confirmed Service Customer
6/2/2025
Always a good experience
6/3/2025
David, we are very happy to have provided you with such a positive experience! We hope to see you soon!
WARWICK, RI
Paul D|2025 GMC Sierra 2500 HD
Confirmed Service Customer
6/2/2025
Great work. It is clear everyone tried very hard to please. Minor points DEF did not get topped off and for whatever reason all my trip odometers were reset, but at least I still have my other settings intact. Thanks.
6/3/2025
Paul, thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (401) 783-6700 so we can assist you further.
West Kingstown, RI
Stephen S|2025 Buick Encore GX
Confirmed Service Customer
6/3/2025
great service
6/4/2025
Stephen, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
WESTERLY, RI
Christine P|2021 Buick Encore GX
Confirmed Service Customer
6/9/2025
appointment for inspection and oil change performed within 90 minutes . Excellent service-technician reviewed everything with me. Jeff is very kind and thoughtful.
6/10/2025
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
WAKEFIELD, RI
Blake D|2022 GMC Terrain
Confirmed Service Customer
6/11/2025
Nice
6/11/2025
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
JAMESTOWN, RI
Ann T|2013 GMC 1500 Sierra
Confirmed Service Customer
6/12/2025
I appreciate the prompt and excellent service that was provided at Paul Masse Buick GMC South. Special thanks to Peter from the service department who worked hard to assure that all of the issues with my wife's pickup truck were resolved. Thanks to Paul and the great team he has assembled.
6/13/2025
Ann, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SAUNDERSTOWN, RI
Peter N|2019 GMC 1500 Sierra
Confirmed Service Customer
6/16/2025
Great dealership! Great service! Great people! Thank you
6/17/2025
Peter, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
NEWPORT, RI
John C|2017 GMC Yukon
Confirmed Service Customer
6/16/2025
Great
6/18/2025
John, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!
WAKEFIELD, RI
Joseph S|2025 GMC Sierra 1500
Confirmed Service Customer
6/18/2025
Great customer service
6/18/2025
Joseph, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
WARWICK, RI
Anthony R|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
6/13/2025
The service time was 45 minutes long. This was a reasonable time to wait for the vehicle.
6/16/2025
Anthony, we're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHARLESTOWN, RI
John B|2018 GMC 1500 Sierra
Confirmed Service Customer
6/15/2025
As I always say.. “your first impression is your last impression”. While the dealership is small, it flows very well. The grounds are kept super clean, the service staff are attentive and professional which affirms they are taken care of by their employer. They performed the service I wanted, there was no upselling or pressure as many dealerships do. Best part about it was I could watch my truck being serviced through waiting area window. Complimentary snacks and drinks were provided, an extra perk especially when you take the kids.
6/15/2025
John, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHEPACHET, RI
Katherine C|2023 GMC Acadia
Confirmed Service Customer
6/17/2025
I got the wrong date for my appointment for my state vehicle inspection. When I got there, Peter informed me that I had the wrong day. He looked at his schedule and said that he could take me and fit me in. It’s a 40 minute drive each way to get to the dealership. It was so considerate of him to take the time to look to see if he could fit me in. Very considerate and he did it without my even asking. This is above and beyond!!!
6/18/2025
Katherine, we're happy you found our staff to be so supportive during your experience here at Paul Masse Buick GMC South, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CRANSTON, RI
James C|2024 GMC Sierra 1500
Confirmed Service Customer
6/18/2025
Quick, efficient and courteous. Consistency well done.
6/19/2025
James, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Paul Masse Buick GMC South, INC. and we hope to see you again.
BRISTOL, RI
Anne B|2024 GMC Terrain
Confirmed Service Customer
6/19/2025
Got me in on short notice. Everyone was very professional and friendly. Highly recommend this group.
6/20/2025
We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
CHARLESTOWN, RI
Kevin E|2023 GMC Canyon
Confirmed Service Customer
6/20/2025
Very happy with the professionalism of the staff and how everything is taken care of pretty promptly. Great dealership will continue doing business service department is awesome.
6/23/2025
Kevin, thank you so much for your positive comments about Paul Masse Buick GMC South, INC.! We sincerely value your business and look forward to your next visit!
WESTERLY, RI
Thomas S|2019 GMC Acadia
Confirmed Service Customer
6/24/2025
Jeff took me right away my car was being inspected. Did a great job.
6/25/2025
Thomas, thanks for highlighting our staff who helped make this such a great experience! Please don't hesitate to reach out to us if there's anything more we can do!
EXETER, RI
Michael R|2021 GMC 1500 Sierra
Confirmed Service Customer
6/20/2025
Fantastic service by the service department as usual.
6/23/2025
Michael, your satisfaction is important to us, so we want to sincerely thank you for choosing Paul Masse Buick GMC South, INC. and we hope to see you again soon!
NARRAGANSETT, RI
Raymond M|2024 GMC Sierra 1500
Confirmed Service Customer
6/20/2025
Very good
6/23/2025
We are very happy to have provided you with such a positive experience! We hope you have a great day!
WEST WARWICK, RI
Robert S|2024 GMC Terrain
Confirmed Service Customer
6/20/2025
As always very friendly people to take care of your service needs and in and out quickly
6/23/2025
We are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
COVENTRY, RI
James F|2022 GMC 1500 Sierra
Confirmed Service Customer
6/20/2025
Two and a half years later our salesman, tom frat, is still going above and beyond for us!! He arranged a service for my truck, got me an appointment and the truck fixed in no time. This man is a true people person and knows customer service like the back of his hand. Tom needs to be recognized for his ability to ALWAYS TAKE OF THE CUSTOMER FIRST!
6/23/2025
James, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
NORTH PROVIDENCE, RI
Helene B|2023 Buick Envision
Confirmed Service Customer
6/21/2025
Waiting area comfortable, coffee etc… reasonable wait, pleasant staff and car wash/vacuum great!
6/23/2025
Helene, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Paul Masse Buick GMC South, INC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NORTH KINGSTOWN, RI
Michael B|2023 GMC Acadia
Confirmed Service Customer
6/22/2025
Very helpful
6/23/2025
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
WAKEFIELD, RI
Brian P|2025 GMC Yukon
Confirmed Service Customer
7/1/2025
Everyone at Paul Masse GMC is just fantastic!
7/2/2025
Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
REHOBOTH, MA
Anamilette B|2025 Buick Envista
Confirmed Service Customer
7/2/2025
Kevin Aviles truly made this experience so quick and easy. I really appreciate his effort and hard work to help me. He truly does stick to his word and the team as well are all GREAT!
7/4/2025
Anamilette, thank you for your kind review; we are happy to pass along your comments to Kevin here at Paul Masse Buick GMC South, INC.! We look forward to your next visit! Take care!
CENTRAL FALLS, RI
Louis N|2018 Buick Cascada
Confirmed Service Customer
7/2/2025
To coin a phrase, “ my car is running like a champ!” Or as they might say, all systems go! Thank you for another excellent service appointment. See you next scheduled service.
7/5/2025
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
WARWICK, RI
Stephen L|2020 Buick Encore GX
Confirmed Service Customer
6/30/2025
Good experience
7/1/2025
Stephen, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
GROTON, CT
Robert C|2024 Buick Encore GX
Confirmed Service Customer
6/30/2025
Great service. I called from the Highway and discuss that the car stalled and would not start. GM Road service pick up the car took it to the shop. They call me when it arrived and said they would determine what the issue was. Called the next morning and let me know they had found the issue and would fix it. Notified when it was done and I pick it up the next day. Very professional through the process. Great job
7/1/2025
Robert, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TIVERTON, RI
Brian M|2022 Chevrolet Camaro
Confirmed Service Customer
6/30/2025
Great experience, from the people at the service desk always pleasant. Great job on my car
7/1/2025
Brian, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
RICHMOND, RI
Tara S|2022 GMC Acadia
Confirmed Service Customer
7/3/2025
Friendly informative staff, nice waiting area
7/6/2025
Tara, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
WAKEFIELD, RI
Gary V|2024 GMC Terrain
Confirmed Service Customer
7/7/2025
Excellent service as usual. Details of service was explained and car was taken in on time and service items were completed promptly.
7/8/2025
Gary, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
NARRAGANSETT, RI
Richard W|2025 GMC HUMMER EV Pickup
Confirmed Service Customer
7/9/2025
Excellent and professional
7/10/2025
Richard, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
SEEKONK, MA
Eileen K|2024 Buick Encore GX
Confirmed Service Customer
7/9/2025
This is the second car that I have leased from Paul Masse and everyone I have dealt with was extremely helpful and respectful.
7/10/2025
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SAUNDERSTOWN, RI
Patrick M|2024 GMC Sierra 2500 HD
Confirmed Service Customer
7/10/2025
Our oil change and service appointment was professional as it always is.
7/13/2025
Lisa, your satisfaction is important to us, so we want to sincerely thank you for choosing Paul Masse Buick GMC South, INC. and we hope to see you again soon!
WAKEFIELD, RI
Paul D|2024 GMC Terrain
Confirmed Service Customer
7/11/2025
Peter was amazing !
7/14/2025
Paul, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
N KINGSTOWN, RI
Thomas L|2021 GMC 1500 Sierra
Confirmed Service Customer
7/11/2025
I had a great experience everyone was very informative and kept me updated on the progress of everything , very satisfied thank you
7/14/2025
Thomas, your satisfaction is important to us, so we want to sincerely thank you for choosing Paul Masse Buick GMC South, INC. and we hope to see you again soon!
PORT SAINT LUCIE, FL
Bonnie M|2024 GMC Sierra 1500
Confirmed Service Customer
7/11/2025
Always excellent service !!!! I was scheduled for the wrong date and on 0% oil but they fit me in and also addressed 3 recall issues that needed to be taken care of plus a wash and an fuel line change. Thank you!!’
7/14/2025
Bonnie, your satisfaction is important to us, so we want to sincerely thank you for choosing Paul Masse Buick GMC South, INC. and we hope to see you again soon!
N KINGSTOWN, RI
Ralph R|2024 GMC Sierra 1500
Confirmed Service Customer
7/14/2025
Jeffrey Colson did a great job in adjusting my service needs.
7/15/2025
Ralph, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
WAKEFIELD, RI
George B|2022 GMC Yukon
Confirmed Service Customer
7/15/2025
Peter was extremely informative and was managing many customers efficiently and with pleasure. 1st appointment from a recent purchase and will absolutely go back (even though it is further away than other GMC dealerships).
7/16/2025
George, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LINCOLN, RI
Robert O|2018 GMC Canyon
Confirmed Service Customer
7/16/2025
I've always been happy with service and my advisor Peter. Thanks
7/17/2025
Robert, thank you for choosing Paul Masse Buick GMC South, INC. as your first choice for all your automotive needs! We are always more than happy to assist you if anything else comes up. Take care!
NEWPORT, RI
Alan G|2023 GMC Acadia
Confirmed Service Customer
7/16/2025
Great service
7/17/2025
We appreciate your positive review about your recent experience with us! If you're ever in need of more help, please let us know!
NARRAGANSETT, RI
John P|2021 GMC 1500 Sierra
Confirmed Service Customer
7/17/2025
Very professional and informative.
7/18/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
NARRAGANSETT, RI
Peter D|2022 Buick Enclave
Confirmed Service Customer
7/19/2025
Services were completed in a timely manner and the car was washed/vacuumed.
7/21/2025
Peter, it is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Paul Masse Buick GMC South, INC. and we hope to see you again.
CAROLINA, RI
Joanne C|2020 Buick Encore
Confirmed Service Customer
7/3/2025
Jeff is always friendly.
7/6/2025
Joanne, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CRANSTON, RI
Thomas M|2011 GMC Sierra
Confirmed Service Customer
7/6/2025
Very good .
7/7/2025
We appreciate your positive review about your recent experience with us! If you're ever in need of more help, please let us know!
JAMESTOWN, RI
Patricia S|2025 Buick Encore GX
Confirmed Service Customer
7/8/2025
I was greeted very pleasantly by a man at the service desk. I was in and out of the facility much faster than I expected!
7/9/2025
Patricia, we're happy you found our staff to be so supportive during your experience here at Paul Masse Buick GMC South, INC.. We look forward to your next visit! Take care!
WEST WARWICK, RI
Carolyn R|2023 Buick Encore GX
Confirmed Service Customer
7/12/2025
Awesome
7/14/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Paul Masse Buick GMC South, INC. and we hope to see you again soon!
NORTH PROVIDENCE, RI
Greg D|2024 GMC Sierra 1500
Confirmed Service Customer
7/15/2025
The 1st complimentary 7500 oil change and tire rotation went smooth while I waited. Also they washed my truck
7/16/2025
Greg, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
JOHNSTON, RI
Colleen W|2024 GMC Terrain
Confirmed Service Customer
7/15/2025
My first experience with your service dept. was great. Easy to schedule and appointment, very friendly and helpful staff and efficient service. Kudos
7/16/2025
Colleen, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NARRAGANSETT, RI
Paige T|2019 GMC Terrain
Confirmed Service Customer
7/17/2025
Staff is always so friendly, good coffee and snack choices, no pressure to do any services you don’t want, I enjoy the complimentary car wash
7/20/2025
Paige, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
ATTLEBORO, MA
Donald D|2017 Buick Encore
Confirmed Service Customer
7/24/2025
Great man in charge of service is the best. he even helped me put service number in my phone. he should be praised for his professional outstanding service.
7/25/2025
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WESTERLY, RI
Richard W|2025 GMC HUMMER EV Pickup
Confirmed Service Customer
7/30/2025
Excellent as always
7/31/2025
Richard, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
SEEKONK, MA
Richard M|2023 GMC Terrain
Confirmed Service Customer
7/21/2025
Perfect as always!!!
7/22/2025
Richard, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!
EAST GREENWICH, RI
Dennis M|2020 GMC Acadia
Confirmed Service Customer
7/22/2025
Prices were a little steep.
7/23/2025
Dennis, thank you for taking the time to leave us your honest feedback. If you have any further questions, please give us a call. We're always happy to help!
NORTH PROVIDENCE, RI
Lori C|2025 Buick Envista
Confirmed Service Customer
8/1/2025
I had a great experience at Paul Masse south. The customer service was exceptional.
8/4/2025
Lori, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CRANSTON, RI
Andrew P|2024 GMC Canyon
Confirmed Service Customer
8/2/2025
Best Dealership around. Impeccable Sales Department where service does not end after you buy your vehicle!
8/4/2025
Andrew, thank you so much for your positive comments about Paul Masse Buick GMC South, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CRANSTON, RI
Jean-Pierre G|2023 GMC Yukon XL 1500
Confirmed Service Customer
8/4/2025
Prompt courteous service
8/5/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Paul Masse Buick GMC South, INC. and we hope to see you again soon!
MIDDLETOWN, RI
Susan S|2025 GMC Terrain
Confirmed Service Customer
8/5/2025
Jeff in service went above and beyond in servicing my car. He made sure I had a loaner, we travel over 1 hour to get to the dealer. Jeff called with updates and had my car back in fantastic time.
8/6/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
NORTH DARTMOUTH, MA
Wendy B|2024 Buick Enclave
Confirmed Service Customer
8/9/2025
Everyone is so courteous!
8/11/2025
Wendy, we're happy you found our staff to be so supportive during your experience here at Paul Masse Buick GMC South, INC.. Thank you so much again for your feedback! We hope you have a great day!
EAST GREENWICH, RI
Steven D|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
8/11/2025
Great service associates. Explained in detail all service being done and how future rscall would work.
8/13/2025
Steven, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TIVERTON, RI
Sandra T|2025 Buick Encore GX
Confirmed Service Customer
8/13/2025
Everything went well lots of things to do while waiting.
8/15/2025
Sandra, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TIVERTON, RI
Frank I|2022 GMC Canyon
Confirmed Service Customer
7/30/2025
The staff was very professional and clearly explained how everything would be handled.
7/31/2025
Frank, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
CRANSTON, RI
Mark F|2024 GMC Sierra 1500
Confirmed Service Customer
7/30/2025
My service was easy to schedule and it was done it in timely matter.
7/31/2025
Mark, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
COVENTRY, RI
Raymond S|2019 GMC 1500 Sierra
Confirmed Service Customer
8/1/2025
Fast service with a smile.
8/4/2025
It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
EAST GREENWICH, RI
Charles R|2022 GMC Canyon
Confirmed Service Customer
8/5/2025
Service desk was very good, dealership customer waiting area was clean and well appointed as well as the showroom floor and lot, since I did stroll around. A very good impression. A complimentary car wash was offered, so I did accept….. I know free is free, but, if the car wash is not a reflection of the dealership, then fix it or don’t offer it. My truck is black and ended up streaking dirt (windshield dirty plus body panels) and my roof wasn’t even washed. I suspect the car wash service is an outside vendor. This is an easy fix! I still think you run the best operation. Thank you
8/6/2025
Charles, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Paul Masse Buick GMC South, INC.
WYOMING, RI
Sarah O|2022 Buick Encore
Confirmed Service Customer
8/9/2025
The staff was friendly, professional, prompt, and beyond helpful.
8/12/2025
Sarah, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
PAWTUCKET, RI
Linda B|2021 Buick Encore GX
Confirmed Service Customer
8/10/2025
Well run facility
8/12/2025
Linda, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
WARWICK, RI
Jeffrey R|2023 GMC Yukon XL 1500
Confirmed Service Customer
8/10/2025
Great experience. Peter in the service department is always friendly and takes the time to understand the issue you’re having.
8/12/2025
Jeffrey, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ATTLEBORO, MA
Joyce T|2025 Buick Encore GX
Confirmed Service Customer
8/17/2025
Efficient
8/18/2025
Joyce, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
EXETER, RI
Georgia M|2022 Buick Encore
Confirmed Service Customer
8/15/2025
Outstanding service.
8/17/2025
Georgia, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
MIDDLETOWN, RI
Karen L|2023 Buick Enclave
Confirmed Service Customer
8/22/2025
Jeff is very efficient and let me know what needed to be done.
8/24/2025
Karen, thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
NARRAGANSETT, RI
Thorr B|2021 GMC 1500 Sierra
Confirmed Service Customer
8/22/2025
My salesperson Tommy is fantastic. This is the second vehicle I purchased from him and he is absolutely terrific. I’ve also had incredible experiences with your service department and the business manager.
8/24/2025
Thorr, thank you for your kind review; we are happy to pass along your comments to the team here at Paul Masse Buick GMC South, INC.! If you have any further questions, please give us a call. We're always happy to help!
SAUNDERSTOWN, RI
Augustus G|2024 GMC Sierra 1500
Confirmed Service Customer
8/22/2025
I made a appointment for a oil change and they accommodated my needs and I got right in and fight out in a timely manner
8/25/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
CHARLESTOWN, RI
Jessica G|2022 GMC Terrain
Confirmed Service Customer
8/25/2025
I have been to the GMC dealership with 3 year old terrain twice in the last month for powertrain issues. This time the car one seen in the same day and I was able to get it back that night. What I am unhappy about with dealership and GMC itself is they are not honest with the customer that there are known issues with the Terrain and they are letting parents get in a car with children when they are not safe to drive on the highway. GMC will not be honest they do not have all the parts or are refusing to recall these vehicles to fix the known issues on these cars to protect the safety of there customers. This is my second Terrain and I had always planned to buy a new one but due to my experience with this dealer and over all GMC because they cannot be honest with me I will never buy another GMC product and will also tell my friends to not do the same. Everyday I am concerned about my safety and the safety of my family because I do not have confidence in this car or the GMC product overall. GMC should be making their customers a priority and not lying that we are "A Valued Customer"
8/25/2025
Jessica, thank you for reaching out to us. We regret to hear about the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (401) 783-6700. We look forward to hearing from you.
NORTH KINGSTOWN, RI
Michael L|2022 GMC Terrain
Confirmed Service Customer
8/27/2025
Thorough analysis
8/27/2025
Michael, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
EXETER, RI
William W|2020 Buick Encore GX
Confirmed Service Customer
8/18/2025
Good service!
8/19/2025
William, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
WEST WARWICK, RI
Alvah E|2017 Buick Regal
Confirmed Service Customer
8/20/2025
They identified issues of concern that needs attention..
8/21/2025
Alvah, thank you so much for your positive comments about Paul Masse Buick GMC South, INC.! We are always more than happy to assist you if anything else comes up. Take care!
WAKEFIELD, RI
Jeffrey C|2025 GMC Sierra 1500
Confirmed Service Customer
8/21/2025
Best service department!
8/22/2025
Jeffrey, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
WAKEFIELD, RI
Joshua G|2025 GMC Sierra 1500
Confirmed Service Customer
8/21/2025
Great experience
8/22/2025
Joshua, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!
COVENTRY, RI
Frederick M|2023 GMC Terrain
Confirmed Service Customer
8/22/2025
Cordial, prompt and quality service. Love your dealership. Recommend you to everyone.
8/24/2025
Frederick, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
WEST KINGSTON, RI
Carolyn V|2025 Buick Encore GX
Confirmed Service Customer
9/1/2025
The problem that I had was addressed immediately and taken care of in a short period of time. You can be proud of your staff, very professional and courteous. Thanks to all who assisted in this matter.
9/2/2025
Carolyn, we're happy you found our staff to be so supportive during your experience here at Paul Masse Buick GMC South, INC.. Please don't hesitate to reach out to us if there's anything more we can do!
N KINGSTOWN, RI
David D|2023 GMC Canyon
Confirmed Service Customer
9/7/2025
Done on time and very satisfied with service
9/8/2025
David, it is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
WAKEFIELD, RI
Daniel S|2023 GMC Acadia
Confirmed Service Customer
9/8/2025
None
9/9/2025
Daniel, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
HOPKINTON, RI
William B|2026 Buick Encore GX
Confirmed Service Customer
9/9/2025
The folks are super friendly and helpful. I actually had to reschedule once and they were fine doing so. Thank you!
9/10/2025
William, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
NEWPORT, RI
Robert G|2021 Buick Enclave
Confirmed Service Customer
9/10/2025
Very professional and efficient.
9/11/2025
Robert, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
NORTH KINGSTOWN, RI
Donald H|2022 GMC Terrain
Confirmed Service Customer
9/1/2025
Went in for an oil change and Jeff took got the car in right away and was finished before I had two cups of coffee. That is what makes Paul Masse GMC the best. Jeff, Peter and JP are the reason the service dept is the very best in Rhode Island. Also the waiting area is of high standard quality making waiting time comfortable.
9/2/2025
Donald, thank you for your kind review; we are happy to pass along your comments to the team here at Paul Masse Buick GMC South, INC.! If you have any further questions, please give us a call. We're always happy to help!
WAKEFIELD, RI
Gary P|2021 GMC 1500 Sierra
Confirmed Service Customer
9/8/2025
I always have a great experience with the service department. I have no complaints. Would recommend your dealership for sales and service.
9/8/2025
Gary, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
WARWICK, RI
Michael M|2018 GMC Terrain
Confirmed Service Customer
9/8/2025
We have been customers of Paul Masse GMC South and Paul Masse Chevrolet South dealerships in Southern Rhode Island for years .. They are unmatched in customer service !
9/9/2025
Michael, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
SAUNDERSTOWN, RI
Jeffrey L|2025 GMC Sierra 1500
Confirmed Service Customer
9/9/2025
I scheduled my first service through the app; received an email confirmation and showed up two weeks later. The service rep had no appointment scheduled in their system. He then told me they weren’t even open for service that day and time, although there was a couple waiting in the lounge and techs were working on in the shop. I was told there’s no availability and had to reschedule for two weeks later. That service was ok other than the complimentary first wash couldn’t be done because they had well issues. How about add it to the next one? Overall it was a lousy first experience and impression.
9/10/2025
Jeffrey, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (401) 783-6700.
CHARLESTOWN, RI
Elaine C|2022 Buick Encore
Confirmed Service Customer
9/13/2025
Great dealership and great people.
9/15/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Paul Masse Buick GMC South, INC.. Please let us know if there is anything else we can do for you; we are more than happy to help!
WEST WARWICK, RI
Paul T|2019 GMC 1500 Sierra
Confirmed Service Customer
9/17/2025
service rep Peter was outstanding - every time I spoke with him!
9/18/2025
Paul, thank you for your kind review; we are happy to pass along your comments to the team here at Paul Masse Buick GMC South, INC.! Please let us know if there is anything else we can do for you; we are more than happy to help!
MIDDLETOWN, RI
Alan K|2024 GMC Canyon
Confirmed Service Customer
9/19/2025
Anytime I have an issue they are extremely accomdating!
9/22/2025
Alan, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
CHARLESTOWN, RI
Lindsay G|2024 GMC Terrain
Confirmed Service Customer
9/21/2025
Perfect
9/22/2025
Thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
NORTH KINGSTOWN, RI
James C|2024 GMC Sierra 1500
Confirmed Service Customer
9/23/2025
Another well done service appointment. I appreciate the effort to diagnose and fix the sound (or lack of sound) issue that I had. So far, all is well. Your staff is always courteous and knowledgeable.
9/24/2025
Thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.
BRISTOL, RI
Renee D|2025 GMC Acadia
Confirmed Service Customer
9/26/2025
Every one is nice . They explained everything that’s being done.
9/29/2025
Renee, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
WARWICK, RI
Ardis H|2024 GMC Terrain
Confirmed Service Customer
10/3/2025
Great service always, quick and professional!
10/6/2025
We're glad everything was completed quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.
EAST GREENWICH, RI
Daniel B|2025 GMC Acadia
Confirmed Service Customer
10/7/2025
Great Team
10/8/2025
Daniel, our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
THE VILLAGES, FL
Amy D|2020 Buick Encore GX
Confirmed Service Customer
10/7/2025
Really appreciated the time devoted to explaining details to me.
10/8/2025
Amy, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CONVENTRY, CT
Sandra T|2019 Buick Encore
Confirmed Service Customer
10/8/2025
Very good service.
10/9/2025
Sandra, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!
WARWICK, RI
Joseph O|2020 GMC 2500HD Sierra
Confirmed Service Customer
10/8/2025
Service performed professionally and on time.
10/11/2025
Joseph, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
NARRAGANSETT, RI
George M|2025 GMC 1500 Sierra
Confirmed Service Customer
10/9/2025
I'm actually getting ready to call you but since your service. A section of steering column keeps popping loose and apparently causing steering wheel to damage super cruise camera.
10/12/2025
George, thank you for taking the time to leave us your honest feedback. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (401) 783-6700 so we can work towards a resolution. We look forward to hearing from you.
NORTON, MA
Norman W|2020 GMC Terrain
Confirmed Service Customer
9/11/2025
Oil change, tire rotation and filter change all done in a timely fashion. Car wash not available; not the first time,
9/14/2025
Norman, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
WAKEFIELD, RI
Robert B|2024 GMC Sierra 1500
Confirmed Service Customer
9/12/2025
They took my truck in right away and fixed it immediately. Service department was very knowledgeable and helpful
9/15/2025
Robert, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
JOHNSTON, RI
Michael G|2024 GMC Sierra EV
Confirmed Service Customer
9/19/2025
Called to schedule with an unfriendly female. Staff know very little about EV DENALI
9/22/2025
Michael, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (401) 783-6700 to discuss your concerns, as your satisfaction is of utmost importance to us.
PORTSMOUTH, RI
Peter R|2024 Buick Envista
Confirmed Service Customer
9/21/2025
Quick. Prompt. Courteous. Honest. Professional. Handsome.
9/22/2025
Peter, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
WARWICK, RI
Jeffrey W|2025 GMC Canyon
Confirmed Service Customer
9/23/2025
Clear explanations of what was happening with my vehicle. And very good communication on all fronts.
9/24/2025
Our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!
WAKEFIELD, RI
Monica O|2023 Buick Enclave
Confirmed Service Customer
9/24/2025
Jeff was welcoming and knowledgeable. He kept me informed during the process. Great service!
9/25/2025
Monica, we're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
NORTH KINGSTOWN, RI
Jim S|2023 Buick Enclave
Confirmed Service Customer
9/25/2025
Great service
9/28/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!
TAMPA, FL
Antonio M|2020 GMC Terrain
Confirmed Service Customer
10/8/2025
On time great service
10/11/2025
Antonio, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
NARRAGANSETT, RI
Joseph C|2023 GMC Yukon
Confirmed Service Customer
10/10/2025
The service advisors are great . Keep you informed .
10/12/2025
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
BRADENTON, FL
Wendy B|2024 GMC Terrain
Confirmed Service Customer
10/13/2025
Polite, professional and great service!
10/13/2025
Wendy, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
EAST GREENWICH, RI
Robert M|2018 GMC Terrain
Confirmed Service Customer
10/13/2025
My Terrain was experiencing an electrical issue which prevented my car from starting. The team at Paul Masse diagnosed the problem and now it is running fine
10/14/2025
Robert, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Paul Masse Buick GMC South, INC.!
SOUTH KINGSTOWN, RI
Andrew M|2016 Buick Encore
Confirmed Service Customer
10/13/2025
I had a leak in my resiviour which needed attention right away. I work my regular job at EB and have been doing a room addition at my step daughter and son in laws house because another baby is on the way very soon. Peter took my call and new the gravity of my situation that I needed to get this fixed asap. Booked another week out he was able to get me in the next day. It was a quick fix, and managed to get the oil changed also, so that the baby timezone wasn't set behind. Awesome job to all involve on getting me back up and running so quickly! I go there for all my work and they never let me down. This on was above and beyond and I am very grateful. Thank you again Peter Reynolds and the "Crew".!!
10/14/2025
Andrew, we're pleased to know we have been able to exceed your expectations and really help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
NARRAGANSETT, RI
Joseph L|2020 Buick Encore GX
Confirmed Service Customer
10/22/2025
Excellent customer service by Jeff.
10/23/2025
Thank you for your kind review; we are happy to pass along your comments to the team here at Paul Masse Buick GMC South, INC.! We sincerely value your business and look forward to your next visit!
WARWICK, RI
Carole V|2023 GMC Terrain
Confirmed Service Customer
10/22/2025
Great service staff. I was in and out in a little over an hour. I liked that upcoming scheduled maintenance and estimated cost is on the bill.
10/23/2025
Carole, thank you for your positive comments about Paul Masse Buick GMC South, INC.! If you have any further questions, please give us a call. We're always happy to help!
NARRAGANSETT, RI
Preston A|2025 GMC Canyon
Confirmed Service Customer
10/24/2025
cozy wait
10/27/2025
Preston, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
SAUNDERSTOWN, RI
Edward K|2024 GMC Sierra 1500
Confirmed Service Customer
10/25/2025
The staff is attentive and very polite.
10/27/2025
Edward, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
PORTSMOUTH, RI
Michael T|2022 GMC Acadia
Confirmed Service Customer
10/13/2025
Speedy and friendly and helpful service received!
10/14/2025
Michael, we're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
WAKEFIELD, RI
Annette S|2018 Buick Envision
Confirmed Service Customer
10/13/2025
I always receive great and timely service from Paul Masse.
10/14/2025
Annette, we're happy you found our staff to be so supportive during your experience here at Paul Masse Buick GMC South, INC.. We sincerely value your business and look forward to your next visit!
GREENVILLE, RI
Carlton A|2025 Buick Envision
Confirmed Service Customer
10/13/2025
As per usual, I was treated with courtesy, efficiency, and with accurate follow-up information.
10/14/2025
Thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
NORTH KINGSTOWN, RI
Steven R|2025 Buick Envision
Confirmed Service Customer
10/14/2025
Is fuel treatment recommended at every oil change even if I use Top Tier fuel?
10/15/2025
Steven, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
COVENTRY, RI
George A|2025 GMC Canyon
Confirmed Service Customer
10/17/2025
Great coffee
10/19/2025
George, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
CHARLESTOWN, RI
Deborah C|2025 Buick Encore GX
Confirmed Service Customer
10/17/2025
The associates are friendly and pleasant, and very knowledgeable when i bring my car for oil changes.
10/20/2025
We appreciate your positive review about your recent experience with us! Thank you for choosing Paul Masse Buick GMC South, INC. and we hope to see you again.
WARWICK, RI
Craig S|2025 GMC Sierra 1500
Confirmed Service Customer
10/24/2025
The service team(JP, jeff,Pete and Hannah) always takes care of me and my family. They get all my services done in a timely manner and are honest about my car needs when my family or I come in.
10/26/2025
Craig, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
CRANSTON, RI
Tim W|2025 GMC Sierra 3500 HD
Confirmed Service Customer
10/26/2025
I was inadvertently 1 week early for my service appointment and the guys took me anyway and serviced my Denali to perfection. I was impressed and very happy as I had zero extra time.
10/27/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
SAUNDERSTOWN, RI
Peter K|2025 GMC Sierra 1500
Confirmed Service Customer
10/27/2025
Very professional and pleasant experience Service guys are great
10/28/2025
Peter, thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
HOPE VALLEY, RI
Gary P|2016 Buick Envision
Confirmed Service Customer
10/25/2025
A good experience except that when servicing is going to be more than a two hour wait, a loaner car should be offered up front when the appointment is made. I could have be doing my errands while my car was being serviced rather than cooling my heels in the lounge for three hours while my auto was serviced.
10/27/2025
Gary, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (401) 783-6700.
SARSOTA, FL
Patrick G|2023 GMC Sierra 1500
Confirmed Service Customer
10/28/2025
Absolutely wonderful.
10/29/2025
Patrick, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!
PEMBROKE, MA
John T|2018 GMC 1500 Sierra
Confirmed Service Customer
10/28/2025
All set recall took 2 years but we got it done
10/29/2025
John, we're so happy we were able to help you out! We sincerely value your business and look forward to your next visit!
WEST GREENWICH, RI
David S|2024 GMC Canyon
Confirmed Service Customer
10/29/2025
I did have my truck serviced at Paul Massey and East Greenwich. have a very courteous. everything went well, no issues
10/30/2025
David, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
WARWICK, RI
John B|2021 GMC Canyon
Confirmed Service Customer
10/30/2025
I’ve had my GMC canyon for almost 5 years now and the Service Dept. has been great.
11/4/2025
We appreciate your positive review about your recent experience with us! Thank you so much again for your feedback! We hope you have a great day!
JAMESTOWN, RI
Louis N|2018 Buick Cascada
Confirmed Service Customer
10/30/2025
We had an appointment to purchase a new Envista when I realized our Cascada needed servicing. Peter understood our needs and fit us into the busy schedule. This is when you know you are appreciated as a customer. Excellent service from all departments…sales service & Parts! Bravo Zulu
11/2/2025
Thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!
WARWICK, RI
Raymond R|2020 GMC 3500HD Sierra
Confirmed Service Customer
11/1/2025
Fantastic Customer service! My vehicle was serviced on time and in a timely manner. I highly recommend Paul Masse GMC
11/3/2025
Raymond, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thanks again for the recommendation, and have an amazing day!
MIAMI BEACH, FL
Keith M|2022 GMC 1500 Sierra
Confirmed Service Customer
11/4/2025
Came in for a quick Driver's side mirror plastic replacement. Left and sensors had been affected, but nobody even bothered to check- or for that matter even look at the dashboard when they pulled the car around for me to take. I had to turn around and bring the car right back. It was a quick fix. But the point is, I would think you'd pay attention. I understand you're very busy trying to get as many people in as possible, but definitely not a good first impression.I want to go someplace where they pay attention to details.
11/5/2025
Thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (401) 783-6700 so we may identify ways to improve your experience.
WAKEFIELD, RI
Victor M|2025 Buick Encore GX
Confirmed Service Customer
11/6/2025
Always fabulous and courteous service
11/7/2025
Victor, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!
SAUNDERSTOWN, RI
Janet C|2024 GMC Terrain
Confirmed Service Customer
11/10/2025
Service was excellent as usual
11/11/2025
Janet, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NORTH SMITHFIELD, RI
Eric L|2023 GMC Sierra 1500
Confirmed Service Customer
11/12/2025
Nice abd
11/25/2025
Eric, thank you for the high star rating! We look forward to your next visit! Take care!
CUMBERLAND, RI
Christopher S|2024 GMC Sierra 1500
Confirmed Service Customer
11/19/2025
I had the first appointment for an oil change and tire rotation, and they got me out in an hour and 30 mines. Unfruitfully I couldn't wait to get my truck vacuumed or washed. They said it would be a while. Mabey a few more team members in the recon area would be helpful. But all in all a good experience.
11/22/2025
Christopher, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MIDDLETOWN, RI
William D|2023 GMC Canyon
Confirmed Service Customer
11/21/2025
Wonderful workers all friendly and knowledge knowledge no long wait for service
11/23/2025
William, we're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WAKEFIELD, RI
Jack O|2020 Buick Envision
Confirmed Service Customer
11/23/2025
Friendly and professional service
11/25/2025
Jack, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Paul Masse Buick GMC South, INC.
HOPE VALLEY, RI
Jeffrey R|2023 GMC Yukon XL 1500
Confirmed Service Customer
11/25/2025
Easy to check in and service advisors always keep me updated on status.
11/26/2025
Jeffrey, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
ATTLEBORO, MA
Anthony M|2024 Buick Encore GX
Confirmed Service Customer
11/26/2025
It all went well
11/27/2025
We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
NORTH PROVIDENCE, RI
Joseph M|2024 GMC Terrain
Confirmed Service Customer
11/29/2025
No issues, timely, great accommodations while waiting
11/30/2025
Joseph, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
CRANSTON, RI
Kenneth M|2021 GMC Canyon
Confirmed Service Customer
10/31/2025
Pete was great. So helpful
10/31/2025
Kenneth, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHARLESTOWN, RI
Susan S|2025 GMC Terrain
Confirmed Service Customer
10/31/2025
Peter, the service advisor, was courteous and polite when taking in my car for service. He made sure everything was done promptly and efficiently. Always great service!
10/31/2025
Susan, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NORTH DARTMOUTH, MA
Joseph L R|2021 GMC Acadia
Confirmed Service Customer
11/3/2025
Excellent communication especially from Pete.
11/3/2025
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WARWICK, RI
Deborah K|2025 Buick Envision
Confirmed Service Customer
11/7/2025
My panic was easily taken care of, and I cannot say enough how the service department took care of me. I am still learning about my car. All good. Thank you.
11/9/2025
Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!
WARWICK, RI
Mary M|2025 Buick Envista
Confirmed Service Customer
11/12/2025
Courteous people, comfortable waiting area. Work was done in time specified
11/13/2025
Mary, we are so happy to read such a great review about Paul Masse Buick GMC South, INC.! We are always more than happy to assist you if anything else comes up. Take care!
WARWICK, RI
Shawn R|2018 GMC 1500 Sierra
Confirmed Service Customer
11/15/2025
Jeff was very helpful between a tire patch and a state inspection I was in and out
11/17/2025
Shawn, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
PORTSMOUTH, RI
David R|2023 Buick Envision
Confirmed Service Customer
11/19/2025
Went for oil change and rotation and the wait time was not bad and my vehicle was washed
11/21/2025
David, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
WARWICK, RI
Michael W|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
12/1/2025
I recently purchased a GMC Sierra. It came with an illuminated front grille badge. The light stopped working the day I brought it home. I was told to bring it in and they would check it out. The service dept. decided the whole thing needed to be replaced. An order was placed and now we wait for the part to come in and schedule a time cor the installation.
12/2/2025
Michael, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
NARRAGANSETT, RI
Frank T|2024 GMC Sierra 1500
Confirmed Service Customer
12/3/2025
Quick
12/3/2025
We're glad everything was completed quickly and to your satisfaction! We hope to see you soon!
COVENTRY, RI
Justin C|2024 GMC Sierra 1500
Confirmed Service Customer
12/3/2025
The service, customer service, and overall experience at the dealership was exceptional as always!
12/3/2025
We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
WEST WARWICK, RI
Scott S|2025 GMC Yukon
Confirmed Service Customer
12/10/2025
Very quick and easy
12/10/2025
We're glad everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care!
PAWTUCKET, RI
Edwin J|2024 GMC Sierra 1500
Confirmed Service Customer
12/13/2025
Didn't offer car wash
12/14/2025
Edwin, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
WEST KINGSTON, RI
Mary E|2022 GMC Terrain
Confirmed Service Customer
12/17/2025
My appointment was scheduled for 9:00 a.m. and the service department was ready and waiting. The service was done in a timely manner and I’m very satisfied.
12/18/2025
Mary, it is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NARRAGANSETT, RI
Robert D|2024 GMC Terrain
Confirmed Service Customer
12/17/2025
Service was fine.
12/18/2025
Robert, we really appreciate your feedback! We sincerely value your business and look forward to your next visit!
WAKEFIELD, RI
Justin C|2024 GMC Sierra 1500
Confirmed Service Customer
12/19/2025
From service to sales and everything in between, it is always a great experience.
12/21/2025
Justin, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WEST WARWICK, RI
Norman W|2020 GMC Terrain
Confirmed Service Customer
12/20/2025
Fit me in to replace an Oxygen Sensor 2 weeks before my appointment. As usual, great service.
12/22/2025
Norman, thank you so much for your positive comments about Paul Masse Buick GMC South, INC.! Please let us know if there is anything else we can do for you; we are more than happy to help!
WAKEFIELD, RI
Robert H|2023 GMC Yukon
Confirmed Service Customer
12/23/2025
Always professional, courteous and knowledgeable service representatives
12/24/2025
Robert, we're glad to hear you found our staff was so knowledgeable and helpful! We do hope we can be of assistance in the future. Take care!
CHARLESTOWN, RI
John O|2025 Buick Envista
Confirmed Service Customer
12/23/2025
Welcoming and knowledgeable
12/24/2025
John, thank you; we appreciate your feedback! We look forward to your next visit! Take care!
FALLRIVER, MA
Raymond S|2019 GMC 1500 Sierra
Confirmed Service Customer
12/1/2025
I dropped off my truck for new tires and alignment. Got picked up. Finished in three and one half hours. No problems. Staff is always so friendly. They like to saltwater fish too.
12/2/2025
Raymond, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
EAST GREENWICH, RI
Johanna D|2020 GMC Terrain
Confirmed Service Customer
12/12/2025
Very nice staff
12/13/2025
Johanna, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
NORTH KINGSTOWN, RI
Richard M|2024 GMC Canyon
Confirmed Service Customer
12/12/2025
Brad in service is the best!!!
12/13/2025
Richard, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
EAST GREENWICH, RI
Jill M|2023 Buick Encore GX
Confirmed Service Customer
12/27/2025
Jeff, the service representative, provided thorough and professional evaluation of my car's repair need. He checked that it was covered under warranty, ordered the part, made me an appointment, and gave me a loaner car. I could not have asked for a more positive experience for servicing my car. In addition, the car is fixed!
12/28/2025
Jill, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
NORTH KINGSTOWN, RI
George T|2022 GMC Acadia
Confirmed Service Customer
1/5/2026
Friendly little wait solved all concerns
1/6/2026
George, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
WAKEFIELD, RI
Dennis P|2015 GMC Canyon
Confirmed Service Customer
1/5/2026
Jeff helped me getting my GMC Canyon’s oil and filter changed. Also, he helped me make an appointment to get new tires for my truck.
1/6/2026
Dennis, thank you for your kind review; we are happy to pass along your comments to Jeff here at Paul Masse Buick GMC South, INC.! We do hope we can be of assistance in the future. Take care!
SAUNDERSTOWN, RI
Melissa P|2020 Buick Encore
Confirmed Service Customer
1/7/2026
Very clean dealership swift service.
1/8/2026
We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
JOHNSTON, RI
Patricia P|2023 Buick Encore GX
Confirmed Service Customer
1/12/2026
Everyone was so pleasant really stuck to the timeline. Very efficient !!!
1/12/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
CRANSTON, RI
Peter D|2022 Buick Enclave
Confirmed Service Customer
1/15/2026
The servicing (oil and filter change) was done quickly, and although I arrived 30 minutes early they started the servicing right away. The only negative was no vacuuming.
1/16/2026
Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (401) 783-6700 when you have a chance. Thank you, and we look forward to hearing from you.
CAROLINA, RI
Ed D|2025 GMC Sierra 2500 HD
Confirmed Service Customer
1/15/2026
Speed of Service was outstanding. Your Service writer Jeff is awesome also.Very professional. Thank you again for great service Ed Damien
1/16/2026
Thank you for your kind review; we are happy to pass along your comments to the team here at Paul Masse Buick GMC South, INC.! Please don't hesitate to reach out to us if there's anything more we can do!
PAWCATUCK, CT
Dennis P|2015 GMC Canyon
Confirmed Service Customer
1/21/2026
Jeff was very helpful with installing new tires for my GMC Canyon. My truck rides like a brand new vehicle. Thank you again Jeff!
1/22/2026
Dennis, thank you for your kind review; we are happy to pass along your comments to Jeff here at Paul Masse Buick GMC South, INC.! Please let us know if there is anything else we can do for you; we are more than happy to help!
SAUNDERSTOWN, RI
Jeffrey C|2025 GMC Sierra 1500
Confirmed Service Customer
1/23/2026
Always completely satisfied with Paul Masse!
1/23/2026
Jeffrey, thanks for highlighting our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
WAKEFIELD, RI
Barbara L|2019 Buick Encore
Confirmed Service Customer
1/26/2026
Professional and courteous employees. My car service was completed much sooner than expected.
1/26/2026
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WEST WARWICK, RI
Donald D|2017 Buick Encore
Confirmed Service Customer
1/26/2026
Great Service in record time. I was glad to know my front brakes need replacing.Nice to have a non pressured transaction..
1/26/2026
It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WESTERLY, RI
David H|2024 GMC Sierra 1500
Confirmed Service Customer
1/26/2026
Na
1/27/2026
Thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
WARWICK, RI
Louis N|2021 Buick Enclave
Confirmed Service Customer
1/26/2026
My neighbors ask me why I continue to go to my dealership for service. I tell them, well I saw you took your car in for routine service to a local mechanic and didn't get it back for almost 3 days. When I go to Paul Masse Buick GMC on a scheduled appointment, I know I am guaranteed immediate top notch service at a reasonable cost. The service performed is reviewed with me, recommendations for my next service is provided and especially in the winter, the car gets washed, all within a couple hours. A comfortable waiting room, warm atmosphere and a great sales, parts and service team. So neighbors, this is why I continue to use Paul Masse Buick GMC....my dealership cares about me as a loyal customer.
1/27/2026
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We look forward to your next visit! Take care!
WARWICK, RI
Robert D|2021 GMC 1500 Sierra
Confirmed Service Customer
1/12/2026
Pleasant and quick service
1/12/2026
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TIVERTON, RI
Richard M|2026 GMC Yukon
Confirmed Service Customer
1/13/2026
Great service!
1/13/2026
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
EAST GREENWICH, RI
Harry H|2016 GMC 1500 Sierra
Confirmed Service Customer
1/21/2026
I like the service
1/21/2026
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
EXETER, RI
Ronald L|2024 GMC Terrain
Confirmed Service Customer
1/21/2026
Came in for an oil change. Took about an hour. Waiting room was nice but full. Price was a bit high, but ok for a dealer I guess.
1/21/2026
Ronald, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WARWICK, RI
Daisy B|2018 Buick Enclave
Confirmed Service Customer
1/21/2026
Jeff always super attentive excellent service
1/21/2026
Thanks for highlighting some of our staff who helped make this such a great experience! We do hope we can be of assistance in the future. Take care!
WARWICK, RI
Ann D|2025 Buick Encore GX
Confirmed Service Customer
1/25/2026
always a pleaser to get my oil changed the gentleman at the counter are always very nice helpful and more than accommodating the waiting room is comfortable and clean always have water coffee and snacks to have while you wait and service is quick always a great experience
1/26/2026
Ann, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LINCOLN, RI
Craig S|2025 GMC Sierra 1500
Confirmed Service Customer
1/27/2026
Jeff, Brad, Hannah and JP always take care of me when I come in for service. They always have my car serviced quickly and cleaned when i get it back. Ive leased several vehicles from Paul Masse and service is outstanding!
1/27/2026
Craig, thank you for your kind review; we are happy to pass along your comments to the team here at Paul Masse Buick GMC South, INC.! If you have any further questions, please give us a call. We're always happy to help!
CRANSTON, RI
Adam S|2024 GMC Sierra 1500
Confirmed Service Customer
1/28/2026
great snacks for the kids
1/29/2026
Adam, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!
NORTH KINGSTOWN, RI
Maria T|2025 Buick Envision
Confirmed Service Customer
2/2/2026
Service was quick and complete.
WEST WARWICK, RI
Kathleen M|2025 Buick Envista
Confirmed Service Customer
1/27/2026
I wish I could give this review 2 ratings: 1 for the experience (two stars) and 1 for how the problems have been resolved. (4 stars) This all began when I bought my car (this is a new car, not a used car). After I signed all the paperwork, the salesman told me there was a small "ding" in my driver's side door, but they would fix it at their expense. After looking more closely at it, the dealership decided that the "ding" was down to the metal and the car had to go to a body shop. The dealership made an appt for me, and came to pick up my car and gave me a loaner. After a few days, the car was ready. The salesman delivered my car (in the pouring rain) and took the loaner back. Once the rain stopped, I looked at the door more closely. There were paint bubbles all over the door. I called my salesman 3 times, but he never answered my call. I drove to the dealership where I learned that the salesman no longer worked at Paul Masse. However, they took my car back to the auto body shop and did a better job this time of re-painting my driver's side door. Next, I took it in for my first service - oil change, rotating tires, etc. I left my car there the night before, and didn't get a call until late afternoon the next day that it was ready (I was not expecting that the oil change would take an entire day). I picked up my car in the dark. The next day, I noticed a very large scratch across the front of the car. I can't lie - I was furious! I drove back to the dealership and spoke to the nice man in the service center who I had dealt with the day before. He looked at the car, called his manager over, and they have agreed to fix the scratch. They are going to try to buff it out, but if not, it will be going to the body shop again. Paul Masse has stepped up and made good on all their promises, but wow! I am trying very hard to keep this brand new car in good shape, and if I could keep it away from Paul Masse, I'd be doing fine. Please Paul Masse, be more careful with people's cars - a new car may not be a big deal to you, but to me, it is a big deal.
1/28/2026
Kathleen, thank you for taking the time to leave us feedback about your experience with us. If you are willing to give us another chance, please contact us at (401) 783-6700 so we can understand your situation better in order to try and turn your experience around. Thank you, Paul Masse Buick GMC South, INC.
WAKEFIELD, RI
Richard M|2026 GMC Yukon
Confirmed Service Customer
1/30/2026
Great experience as always
EAST GREENWICH, RI
Jane D|2024 Buick Encore GX
Confirmed Service Customer
2/2/2026
As always, the staff is friendly, clear and helpful. Jeff has come to my rescue on several occasions with issues addressed with problems concerning warranty. When my vehicle wouldn't start, the tow company was there in 15 minutes, a rental car was secured and since the car was under warranty, the problem was solved without having to worry or pay! From the day I purchased my vehicle to now has been a great experience. I wouldn't shop anywhere else, ever!
FOSTER, RI
Jean-Pierre G|2023 GMC Yukon XL 1500
Confirmed Service Customer
2/4/2026
Great service team
MIDDLETOWN, RI
Mark E|2021 GMC Acadia
Confirmed Service Customer
2/4/2026
Went for oil change and RI State inspection. tech forgot to put inspection sticker on my windshield. waited 20 minutes more after I returned to the garage to have the sticker applied. Came home and read recommendations that service tried to have done for the car and realized I was told I needed a new engine air filter. I just put in a new air filter at my last oil change back in April 2025. So, either the tech didn't give me a new air filter last year or I was being sold one for a filter that was only 9 months old. So what do i do now? if the air filter wasn't replaced last April then I'm driving with a very dirty filter or is the service department over selling me?
SAUNDERSTOWN, RI
Donna T|2022 GMC Terrain
Confirmed Service Customer
2/2/2026
The service is always amazing.
NORTH KINGSTOWN, RI
Dennis M|2020 GMC Acadia
Confirmed Service Customer
2/2/2026
Smooth and cool like the other side of the pillow.
NORTH PROVIDENCE, RI
James W|2024 GMC Sierra 1500
Confirmed Service Customer
2/5/2026
The guys are always, very professional and the waiting room is always spotless.
WAKEFIELD, RI
Jeffrey C|2025 GMC Sierra 1500
Confirmed Service Customer
2/6/2026
Always completely satisfied at Paul Masse!
WAKEFIELD, RI
Raymond S|2019 GMC 1500 Sierra
Confirmed Service Customer
2/6/2026
Fast, friendly service, clean seating area.
EAST GREENWICH, RI
John G|2024 Buick Envision
Confirmed Service Customer
2/9/2026
Had my car service oil change filter and tire rotation service department was great service advisor kept me up to date on everything even had car washed TY
JOHNSTON, RI
Patrick F|2025 GMC Sierra 2500 HD
Confirmed Service Customer
2/19/2026
Awesome
JOHNSTON, RI
Gary P|2021 GMC 1500 Sierra
Confirmed Service Customer
2/20/2026
very knowledgeable professional prompt service
WARWICK, RI
Paul B|2023 GMC Sierra 1500
Confirmed Service Customer
2/20/2026
Jeff service advisor on point everything I asked for went very well..,very informative
CRANSTON, RI
Tammy W|2022 GMC Acadia
Confirmed Service Customer
2/20/2026
Problem with car was taken care of with alacrity and was much appreciated!
PEACEDALE, RI
Brandon H|2021 GMC 2500HD Sierra
Confirmed Service Customer
2/5/2026
It was a struggle from the start with communication between all parties. it was almost as once the car was sold , their job was done. We had to keep reminding them to fill out their end of the paperwork, then within a month of owning the truck, there was already an issue (we were told everything on the car was updated and checked thoroughly). However, brake pads were not done, sensors were bad, and the truck has an awful shake that even after the service , is still doing it. It took us a week of calling to finally get across to the service department. Even now, my truck is still having issues and we are afraid to even bring it back because it seems like nothing was done except them clearing the codes on my dashboard! Very disappointed in this whole process that was supposed to be a pleasant experience. I feel like I was sold a truck with known issues and don't know what to do next.
CRANSTON, RI
Harry F|2020 GMC Acadia
Confirmed Service Customer
2/6/2026
I called with a concern I ask for Jeff my car was saying I had no oil life left. He was able to get me within an hour. He addressed all other necessary maintenance as well. Thank you Jeff and your team .
WEST WARWICK, RI
Elizabeth V|2020 GMC 3500HD Sierra
Confirmed Service Customer
2/9/2026
Laways have a great experience at Masse and I know the job will get done the first time!
WEST WARWICK, RI
Stephen S|2024 GMC Sierra 1500
Confirmed Service Customer
2/13/2026
Outstanding service and customer waiting area.
MIDDLETOWN, RI
William J P|2023 Buick Encore GX
Confirmed Service Customer
2/13/2026
Your staff is very polite and personable. You make customers feel like family. Very enjoyable experience
WARWICK, RI
Patrick S|2023 GMC Yukon XL 1500
Confirmed Service Customer
2/17/2026
Love this dealership. They always go out of their way to take care of me. Brad has been exceptional.
SAUNDERSTOWN, RI
Bettyann T|2024 Buick Encore GX
Confirmed Service Customer
2/23/2026
From sales to service my experience at this Masse dealership it’s unparalleled in terms of its superiority. Jeff, in the service department, is always attentive and has time to help and explain, even if I’m on the road with a problem. This last experience was no exception. Rick, the General Manager, always has time to speak with me and help with transitioning from one lease to another. Clearly, Bob and Paul Masse, have a significant influence in how this dealership runs on a daily basis. I’ve been a customer since 2008 beginning my journey and their northern Rhode Island store.
WAKEFIELD, RI